Refinery Salon requires a 24-hour cancellation. If you choose not to call until within 24 hours of your appointment, you will be charged 50% of your appointment service. If you are a no-show, you will be required to pay 100% of your appointment service before you can rebook.

If you arrive 15 minutes past your appointment time, you should be prepared to possibly have your appointment shortened to fit the remaining time or possibly having to reschedule your appointment entirely.